Shop Policies
Conditions of Use:
- By using this website, you agree to to all policies herein.
- By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy. Cookies are small files that websites may or may not send to your device that the sites then use to remember certain pertinent information about you, such as what's in your shopping cart on an e-commerce site, or your login status.
- By continuing to use this website and prior to checkout, you agree to be proactive and ask questions or do your own research.
- We are not responsible for husbandry.
- We are not responsible for the items once they leave our facility.
Shipping:
- We do NOT ship outside of the USA.
- We aim to ship your order within 3 business days of payment clearing unless you inform us to delay shipping due to weather, etc.
- Please watch your emailbox for tracking information.
- Do not allow the plants to bake or freeze in the mailbox. At all.
- Plants are shipped bare root per your State's soil laws.
- We usually only ship live items on Mondays, Tuesdays, and Wednesdays. Never on a Sunday. Closed Holidays.
- Shipping losses and damage must be reported within two hours of delivery; with multiple pictures.
- We are not responsible for the weather.
- We are not responsible for the actions of the shipping company.
- We are not responsible for the items once they leave our facility.
Cancellations
- We gladly accept cancellations; prior to packing or shipping.
- Request a cancellation: before item has shipped.
Delays:
- We gladly accept delay requests at the time of ordering and prior to picking and packing your order.
- Please inform us right away that you wont be home or your Post Office is slow to deliver, etc.
- In remote locations, Express Delivery Service is the best option to receive plants in good health. Plants are perishable.
- We are not responsible for the items once they leave our facility.
Return policies for the Pinguicula Shop
- Please research these plants prior to purchasing.
- All Carnivorous plants experience stress from shipping; from days of darkness. The plants may recover in 3-4 weeks under proper conditions.
- We are not responsible for husbandy mishaps.
- We do not accept returns or exchanges of live items.
- Please contact us when you have issues with your order.
- We are not responsible for the weather.
- We are not responsible for the actions of the shipping company.
- We are not responsible for the items once they leave our facility.
- All sales are final.
- Items bought on sale are exempt from portion size and description issues.
- Sizes of plants vary from season to season and may not match the item description; especially when changing to and from Winter form.
- We ship healthy plants. They will grow under proper conditions.
Payments:
- We accept PayPal and most major credit cards.
Secure options:
- We do not record or ever receive your credit card information.
Privacy:
- We do not sell, or use your purchase information other than for communication purposes with you.
- We are not responsible for the items once they leave our facility.
